Returns Policy

We accept returns for any reason (Excluding Sale Items) – sizing or if you’ve simply changed your mind. All items must be returned in retail quality – unwashed, unworn, and with original tags attached.

Returns must be sent back within 30 days of the package delivery date. For all New Zealand orders, the return costs are the responsibility of the customer.

If you're having trouble making a return, please get in touch with our support team at support@offtherayz.com and we would be happy to assist in any way we can.

- Items purchased at full price can be returned for a Refund or Size Exchange.

- Sale items are NOT eligible for our normal returns conditions.

- If items are damaged or faulty, they may be returned for a Refund or Exchange, at our discretion.

- Please allow 48 hours from when your return arrives at our facility to process your return